Is Your Law Firm Focused On The Scoreboard Or The Basket

Developing the Next Generation of Rainmakers Is Your Law Firm Focused on the Scoreboard or the Basket? Yesterday, I was a panel speaker for a law firm’s program on client service. This opportunity made me think about the scoreboard and the basket. Is your firm focused on the scoreboard (profits per partner)? Or, is your firm focused on the basket (recruiting and developing the best lawyers, determining client needs and providing extraordinary service)? Most firms claim they are focused on the latter. Yet their actions reflect they are more focused on the former. My old law firm was a good example. We said we were a “client centered firm.” Yet, I never attended a meeting where our “client centeredness”  or client service was mentioned. Our firm was focused on: I practiced law for 37 years developing a national construction law practice representing some of the top highway and transportation construction contractors in the US.